10:00

Introduction and Outline

• Greetings and Orientation
• Goal-setting

10:20

Engaging the Unknown

• Defining what’s important, needs, wants & expectations
• Setting Expectations
• Recognizing Opportunity
• Role Play: What would you do? What should you do?
• Action Plan: Commitment to Challenge

Cross-Cultural Awareness

• What is Culture?
• Defining & Identifying Values: Personal & Cultural
• Activity: Tomoko's Dilemma
• Action Plan: Commitment to Active Understanding

Intercultural Communication

• Non-Verbal Communication Strategies
• Verbal Communication Strategies
• Active Communication Strategies 
• Activity: Active Communication Challenge
• Action Plan: Commitment to Communication

Relationship Development

• Type of Relationships and Their Values
• Trust: How to Have, Build & Inspire
• Diversity of People & Ideas
• Role Play: Win-Win Negotiation Challenge
• Action Plan: Commitment to Connection

Review & Action Plan

• Key points from today session. 
• Jump Start: Action plan review & share
• Questions from the participants